Secure messaging is gibberish.......

When we get notes sent through secure email messaging, the content of the note is gibberish.  If you read VERY closely, you can pick out the message in between the junk but, it's definitely not a good process and something could easily be missed.  Any thoughts on how to correct this?
Thanks,

Walda Presnell

On behalf of June Kunapareddy, MD

UAP Clinic Dematology