EZDERM Notifications- SMS/Email Reminders

SMS/Text Message Reminders:

• To set up your SMS settings that allow you to set a date and time they go out follow the steps below:

  • Click practice logo or name
  • Click general settings
  • Click general information
  • Update appointment reminder lead time
• Sent out 1-7 days before the patient's scheduled appointment at the time you chose (clinic time zone)
• Appointment statuses MUST be in any of the following in order for the messages to be sent:

1. Scheduled
2. Wait Listed
3. Message Left
4. No Answer

• Patients in ANY other Appointment Statuses will not be sent an SMS Reminder

PLEASE NOTE:  Only valid cell phone numbers that are placed in the Mobile Phone field of the patient's Demographics will receive a text message reminder

Email Reminders:

• The first email is sent out as soon as the appointment is created on the schedule
• The second email reminder is sent the day before the patient's appointment at 3 pm-UTC

Will NOT be triggered if:

• The Appointment Type or Chief Complaint is updated on the Appointment Card
• If the duration of the appointment is modified but the start time stays the same
• If the appointment is in the Confirmed, Canceled, Rescheduled via SMS, no answer or Rescheduled Appointment Statuses

WILL be triggered if:

• The appointment Start Time is changed
• The day of the patient's appointment is changed
• If the appointment is in the Status of Scheduled and Waitlist

Online Scheduling Email Reminders:

• Online Scheduling Acknowledgement - Notifying the patient that the appointment has been requested
• Appointment Reminder - Notifying the patient that the appointment has been approved

PLEASE NOTE: Patients will only receive an email reminder if there is a valid email address in their account and the email has been verified.