When posting an ERA if you receive the following error message:
Follow these steps:
1. Add the Payer ID from the ERA as an insurance in the private insurance database.
2. Choose that Payer in the "Alternate Payer" field. Note: this field will highlight red when you try to post the ERA.
3. Once the ERA has been posted, click "Edit Payment" in the upper right-hand corner of the insurance payment screen to change the Payer ID to match the Payer ID that the claims were submitted to.
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