What To Do If You Post An Encounter That Was Non-Billable

If an Encounter is posted as a Claim by accident, there is no way to remove it from the claims list.  However, there are steps that you should take to make sure that this claim does not interfere with the rest of your workflow.  To perform this solution, use the following steps:

1. Select the claim of interest, update the claim status to Completed, and place the Responsibility on the patient.

2. Add the reason for the unintended post in the Claim Note and Save.

3. Finally, go to the patient financials and create a Patient Adjustment for the billed amount.  It is also recommended that you add a detailed reason for the adjustment in the Note section.