Because ERAs can only come into one system at a time, it is normal for ERAs to start coming into EZDERM even if the claims were submitted via your old system. This is simply part of the transition process and is easy to address. Follow the steps below to post an ERA in EZDERM when the claims were submitted through a different system.
1. Click on the ERA and click "Generate ERA Preview" in the upper right-hand corner, and download or print the ERA for your records
2. Click the blue Post button in the bottom right-hand corner
3. Click the blue "Edit Payment" button in the upper right
4. Change the Payment Amount to $0.00
5. Leave a Payment Note explaining that this ERA is for claims in your old system (whatever kind of note will remind you if you look back why you made the payment amount $0)
6. Click the blue Post button in the bottom right-hand corner
7. Enter the information from the ERA you printed into your old system
After following these steps, the ERA will remain in EZDERM under Payments, but the check amount will have been posted in your old system and will therefore not affect your EZDERM reports.
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