Tips and tricks to get the most out of EZDERM'S Patient Communication Product

Reduce the time your staff spends on the phone by allowing patients to request appointments anytime, from anywhere.

• Utilizing this product also allows patients to request appointments outside of office hours, increasing your physician utilization, while improving the overall patient experience and accessibility. 
• We know that setting up online scheduling can be a time-intensive process. To streamline this, we suggest consolidating all chief complaints into a single general appointment type. 
• Contact our customer success team to schedule a call to streamline the setup process.

Send automatic, scheduled SMS messages to remind patients of their appointments: 

• Customize the 100-character note in the EZDERM EHR system and how many days in advance you would like to remind your patients to reduce no-shows. We recommend setting reminders 3 days prior to the patient's scheduled appointment. Doing this will free up your staff from having to make reminder calls!
• A bonus of activating this product is the ability to send biopsy result notifications. You can inform patients via SMS that their biopsy results are available and instruct them to call the office for details. While the text message does not disclose the actual results, it frees up your staff from making phone calls, allowing them to focus on other tasks.
• If your clinic typically has a greater share of appointments that patients should not be able to cancel (e.g., diagnosis follow-ups), it’s often better for the clinic to closely manage the patient experience. In that case, we recommend that you disable the cancel & reschedule functionality and include a note in the SMS prompting patients to call the office for these types of changes. We’ve seen this approach enhancing patient retention by facilitating direct communication between the office and the patient regarding any cancellations.

Get patients from the waiting room to the exam room faster by having them complete the EZ-Check In process before their appointment:

• Patients can now receive a text message appointment reminder that includes a link. Through this link, they can complete one-time consents, update their medical history, and upload photos of their insurance cards. 
• Once these tasks are done online, the patient’s status on EZDERM changes to “online check-in complete.” 
• This streamlined process saves valuable time during patient check-in, enabling providers to dedicate more time to patient care or to accommodate additional appointments in their schedules.
• To boost the number of patients using EZ-Check In Online and to save you more time, EZDERM offers a customized script for your front desk staff to use when scheduling appointments to encourage patients to complete EZ-Check In before their appointments.
• We recommend using this script over the phone when communicating with patients as well as printing and laminating this script and placing it at the front desk. You are encouraged to tailor the script to meet your clinic's specific needs. 

“Thank you for scheduling your appointment with (Practice Name). Please remember to confirm your appointment through our SMS reminders and check in for your appointment before your visit. 

Follow the link you receive in the text message to sign consents, upload your insurance cards, and complete your medical history. Please ensure this is done before you arrive at our office to facilitate a smooth check-in on the day of your appointment. 

Please confirm that you understand these instructions.”