Reconciling Unmatched Results

Reconciling Unmatched Results from EZDERM, LLC on Vimeo.

To reconcile unmatched results, first change the User filter at the top of the Inbox screen to All Users, then:

1. From your Inbox, go into the Unmatched Results folder 
2. On the left split screen, there will be a list of patient(s) with unmatched result(s)
3. Press on the first patient on the list
4. On the right side of the screen, a PDF of the patient's report will be displayed
5. Please make sure that the name and DOB match on both sides of the screen
6. On the left side of the screen, swipe the name from right to left in order for a green Match button to show
7. Press the green Match button
8. A list of orders that our system found that may pertain to this biopsy report will be listed on the left screen
9. Although it is usually the last order listed, please ensure that the order number on the left matches the one in the PDF
10. If 9 is true, press that order number on the left (a red checkmark will show)
11. Once pressed, a Match button on the upper right corner of the left screen will be displayed
12. If 9 is true, press the Match button

Rarely, the system may not recognize the patient. In this case, please type the DOB in the search field (e.g. 01/17/1963 or Jan 17, 1963) and choose the matching patient. 

Important Note: There may also be times when the system does not recognize the provider, so make sure to filter the Inbox by "All Users" to catch all unmatched results.